Get in Touch

Need help with your Exchange Crypto transaction? Our support team is available 24/7.

📧

General Support

For questions about our Crypto Swap platform, features, and general inquiries.

support@fixedfloat.ca
⚡

Transaction Issues

Urgent help with pending or stuck Exchange transactions.

urgent@fixedfloat.ca

💼 Business & Partnerships

Interested in partnering with FixedFloat or have a business proposal?

business@fixedfloat.ca

📋 When Contacting Support

To help us resolve your issue quickly, please include:

  • Transaction ID or order reference number
  • Trading pair used (e.g., BTC to USDT)
  • Deposit transaction hash from blockchain
  • Your destination wallet address
  • Detailed description of the issue
  • Screenshots if applicable

⏱️ Response Times

General inquiries: Within 2-4 hours
Transaction issues: Within 30-60 minutes
Business inquiries: Within 24 hours

💡 Before You Contact Us

Many common questions are answered in our FAQ section. Check there first for instant answers about:

  • How to Exchange Crypto on FixedFloat
  • Floating vs fixed rate differences
  • Lightning Network benefits for Crypto Swap
  • Supported networks and tokens
  • Fee structure and settlement times
  • Privacy and security practices